ABOUT YOUR GP
Dr Nilmini Rajadurai
MD, FRACGP, DCH (Diploma in Child Health - Syd),
DRANZCOG (Diploma in Obstetrics & Gynaecology),
Grad DipFM (Graduate Diploma in Family Medicine - Monash)
HOW TO SEE YOUR DOCTOR
You can make an appointment with your doctor by phone. Patients without appointments are accommodated according to their presenting medical condition. Appointments are usually at 15- minute intervals. We also keep a few times open for urgent problems, which can be dealt with promptly. Longer consultation times are available with your doctor.. Please let the reception staff know when you book your appointment if you require a long appointment. We also accept patients on a walk-in basis. Telephone consults are available for our patients.
All General Practice consultations are BULK BILLED. If you are covered by Medicare and present your Medicare card during your visit, there will be no charge. If no valid Medicare card is presented, you will be charged a consultation fee payable at the time of consultation
Standard Consultation $40.00
Long Consultation $75.00
THE FOLLOWING CONSULTATIONS
ARE NOT BULK BILLED
- Overseas visitors
- Workers compensation
- Pre-employment assessments
- Driving assessments
Please discuss with reception staff regarding fees for above services.
After Hours Care
If medical attention is required outside our opening hours, please contact Sydney Medical Service After Hours GP on (02) 8724 6300. This is a bulk billing service.
In the event of an emergency please call 000, or go to your nearest hospital.
Home visits are available both within and outside of normal opening hours. Please discuss with staff or your GP if you meet the eligibility criteria.
Receiving and Returning Telephone Calls
Telephone calls requiring urgent medical advice or medical emergencies will be transferred to the GP. All other incoming telephone calls from patients are recorded and will be returned by the GP during or at the end of the day.
Parking and Disabled Access
Ample car parking is available nearby. Disabled parking is available at the front and rear entrance of Hope Medical Practice (Town Centre Building) on Campbell street and Colo Lane, respectively.
Recalls/ Reminders for Follow Ups
Doctors at Hope Medical Practice may send you reminders from time to time regarding preventative health care issues and services offered (e.g. pap smears, immunisations). If you do not wish to be enrolled in this reminder system please advise the reception staff or your doctor. It is the patient’s responsibility to return to the doctor to discuss the test results. To maintain privacy and confidentiality our reception staff will NOT give test results over the phone. Our reception staff or Doctor will contact you for recall on clinically significant tests results including pathology and diagnostic imaging.
Medical Records and Privacy
Medical records will be kept of your visits and treatment. Your medical records are confidential. The contents will be divulged only with your consent or where justified by law. You are entitled to see or correct your patient records at any stage.
Hope Medical Practice Blacktown complies with the Privacy Acts, including the way we collect, store, use and disclose health information.
From time to time, Hope Medical Practice invites patients to complete a questionnaire on their views as to ways in which the Medical Practice can be improved. This survey is kept confidential and helps us to improve our services to you. We take all your concerns, suggestions and complaints seriously.
We encourage you to fill out a Patient Feedback Form and lodge it in the Suggestion Box. Hope Medical Practice is constantly striving to improve the quality of care and services our patients receive. We value your input and any suggestions you may have that can assist us enhance the quality of our services. If you have any suggestions, please do not hesitate to place them into our suggestion box, or speak to our Practice Manager.
If however you feel that there is a problem you wish to take beyond this practice, you may contact the Healthcare Complaint Commission at
Locked Bag 18, Strawberry Hills NSW 2012
or telephone (02) 9219 7444.
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